Terms and Conditions

This page outlines the legal agreement between Cleobetra and all users. Anyone accessing the platform must read these rules carefully. The conditions apply to casino games, sports betting, bonuses, and account management. Registration creates a binding contract under Anjouan Gaming license OGL/2024/842/0350. Players from Australia should note that AUD transactions and local payment methods are supported.

Account Eligibility and User Responsibilities

Only individuals aged 18 or older may create an account. One account per person, household, IP address, and device is permitted. Providing false identity information violates the agreement and may result in account closure. Users must reside in jurisdictions where online gambling is legal.

Restricted territories include the United States, United Kingdom, Netherlands, Sweden, Denmark, Estonia, Lithuania, Malta, Romania, Russia, Ukraine, Belarus, and several other countries. Players from these regions cannot register or participate in real-money activities.

Identity Verification Requirements

KYC verification is mandatory before withdrawals. Acceptable documents include a valid passport, driver’s licence, utility bill dated within six months, and bank statement. The platform reserves the right to request additional proof at any time. Accounts with unverified details may face restrictions on deposits and payouts.

Financial Rules and Transaction Limits

Deposits and withdrawals operate under specific thresholds. The minimum deposit is AU$30 for most methods, while cryptocurrency options start from AU$15. Daily deposit and withdrawal caps are set at AU$8,100. The minimum withdrawal amount is AU$20, with payouts processed within three business days after approval.

Payment methods include Visa, Mastercard, Skrill, Neteller, MiFinity, Paysafecard, Bitcoin, Litecoin, DOGE, and USDT TRC20. The same-method rule generally applies, meaning withdrawals should use the original deposit method where possible. Bank transfers and card payments typically require one to five business days.

Bonus Terms and Wagering Conditions

All promotional offers carry specific requirements. The welcome package of AU$1,500 plus 350 free spins requires a 35x wagering multiplier on deposit plus bonus amounts. Free spin winnings must be wagered 40 times before withdrawal. Bonus validity is 10 days from activation.

Key conditions include:

1. Maximum bet during bonus play is AU$7.50
2. Skrill and Neteller deposits do not qualify for welcome bonuses
3. Withdrawal requests during active bonus play may void eligibility
4. Maximum bonus release is capped at 10x the bonus amount
5. Sports bonuses use 6x wagering with 30-day validity

VIP cashback for levels 2-5 carries 1x wagering. Live casino cashback at 25% up to AU$300 applies weekly for VIP members. Players should check Cleobetra contact us for clarification on specific promotions.

Prohibited Activities and Account Security

The platform prohibits bonus abuse, multi-accounting, collusion, and use of automated software. Irregular play patterns may trigger security reviews. Accounts suspected of fraudulent activity face immediate suspension and fund forfeiture.

SSL/TLS encryption protects all transactions. Two-factor authentication availability is not publicly confirmed, so users should maintain strong passwords. Temporary account locks occur after multiple failed login attempts. Session security features help protect against unauthorised access.

Dispute Resolution and Governing Law

Disputes should first be directed to customer support via live chat or email at support@cleobetra.com. The team operates 24/7. Unresolved complaints may be escalated to the licensing authority. The online casino Cleobetra operates under Anjouan jurisdiction, and local regulations apply to all contractual matters.

Responsible Gaming Provisions

The platform provides deposit limits, session limits, cooling-off periods, and self-exclusion options. Players experiencing gambling-related issues should access responsible gambling tools through account settings. Support staff can assist with setting restrictions.

Modifications to Agreement

Cleobetra reserves the right to update these conditions without prior notice. Continued use after changes constitutes acceptance. Users should review this page periodically. Major amendments affecting active bonuses or account status will be communicated through registered email addresses.