Privacy Policy

This document explains how Cleobetra handles personal information collected from players. The platform operates under Anjouan Gaming licence OGL/2024/842/0350. All data practices align with standard online casino protocols. Players from Australia can review these terms before registration. For related platform guidelines, see Cleobetra responsible gambling.

Information Collection

Cleobetra collects personal data during account registration and ongoing platform use. The following categories are typically gathered:

1. Identity details including full name, date of birth, and residential address
2. Contact information such as email address and phone number where applicable
3. Payment data from Visa, Mastercard, Skrill, Neteller, MiFinity, or cryptocurrency wallets
4. Device and browser information for security monitoring
5. Transaction records including deposits in AUD, EUR, USD, CAD, NZD, or supported cryptocurrencies
6. Communication logs from live chat or email exchanges with support

KYC verification requires submission of government-issued identification. Acceptable documents include passport, driver’s licence, utility bill, or bank statement. These documents confirm player identity and address before withdrawal processing.

Data Usage Purposes

Personal information serves several operational functions. Account management requires identity verification for players aged 18 and above. Payment processing relies on financial data for deposits from AU$15 minimum and withdrawals from AU$20 minimum. The platform uses contact details for account notifications and promotional communications where consent exists.

Security monitoring tracks login patterns and transaction behaviour. This helps detect unauthorised access or fraudulent activity. SSL and TLS encryption protects data transmission between player devices and platform servers.

Information Sharing

Cleobetra shares personal data with specific third parties. Payment processors including card networks and e-wallet providers receive transaction details. Game providers such as Spinomenal, Pragmatic Play, Yggdrasil, and Ezugi may access limited player data for game delivery. Regulatory bodies may request information for compliance verification.

The platform does not sell personal information to marketing companies. Data transfers occur only where necessary for service delivery or legal obligations.

Player Rights and Controls

Players retain certain rights regarding personal data. Access requests allow review of stored information. Correction requests address inaccurate records. Deletion requests may be submitted though operational data may be retained where legally required.

Account settings provide control over marketing communications. Players can opt out of promotional emails while maintaining essential account notifications. The online casino Cleobetra support team processes data-related requests through live chat or email at support@cleobetra.com.

Data Retention Periods

Personal information remains stored according to regulatory requirements. Transaction records are typically retained for several years following account closure. Identity documents may be kept for compliance purposes. Inactive account data follows standard retention schedules before secure deletion.

Security Measures

The platform implements multiple security layers. SSL and TLS encryption secures all data transfers. Anti-fraud monitoring systems analyse transaction patterns. Account verification processes confirm player identity before processing withdrawals up to AU$8,100 daily maximum.

Suspicious activity triggers additional security checks. Players may experience temporary account restrictions during investigation periods. Two-factor authentication availability depends on current platform features.

Cookie Usage

Cleobetra uses cookies for platform functionality. Essential cookies maintain login sessions and remember preferences. Analytics cookies track site usage patterns. Players can manage cookie preferences through browser settings though some features may require essential cookies.

Policy Updates

This privacy policy may be updated to reflect operational changes or regulatory requirements. Significant amendments are communicated through account notifications. Players should review this document periodically for current practices.

Contact Information

Privacy-related enquiries can be directed to the support team. Live chat operates around the clock for immediate assistance. Email support is available at support@cleobetra.com for detailed requests requiring documentation.